This privacy policy explains how Fam collects, uses and protects personal information when you visit fam-casino.com. We take your privacy seriously and handle all data in line with the Australian Privacy Act and the Australian Privacy Principles.
Who is responsible for your data
Fam operates this information portal independently. We are the data controller for any personal information you provide through this site. This policy covers only what we collect and process — it does not describe the operator's own account, payment or gaming data practices, which are governed by their separate terms.
What information we collect
We collect two kinds of information: what you give us directly, and what we observe as you use the site.
Information you provide includes anything you enter into a contact form — your name, email address and the content of your message. We do not ask for payment details, account credentials or identity documents through this portal.
Information we observe includes technical data your browser sends automatically: IP address, device type, operating system, browser version, the pages you visit and the time you spend on them. We collect this through our own server logs and through third-party analytics tools.
Cookies and tracking
Our site sets cookies to remember your preferences and to measure how the site is used. Read our cookie policy for the full list of what is stored and how long it is kept. You can disable cookies in your browser settings, though some features may not work as expected if you do.
Why we process your data
We use the information above to operate and improve this portal. Specifically:
- Contact-form submissions let us respond to your questions and handle editorial enquiries.
- Technical and usage data help us understand which pages are read, where visitors arrive from, and which devices need better support.
- Aggregate analytics guide decisions about content and site structure.
We do not use your data to build marketing profiles, and we do not sell it to third parties.
Lawful basis for processing
Under Australian privacy law, we process your personal information on the following grounds:
- Consent — you provide your email and message through the contact form voluntarily.
- Legitimate interests — we analyse site traffic to improve usability and content, and this does not override your rights or expectations.
- Legal obligation — we retain certain records to comply with applicable regulations where required.
Who else sees your data
We share personal information only with the processors necessary to run this site. These include:
- Hosting provider — stores the site files and serves pages to visitors.
- Analytics services — process anonymised usage data to generate reports.
- Email service — handles messages sent through the contact form.
Each processor is bound by a data processing agreement and may not use your information for their own purposes. We do not transfer data outside Australia unless the recipient country offers adequate protection under Australian law, or you have explicitly consented.
Your rights under Australian privacy law
You have the right to know what personal information we hold about you, and to ask us to correct, delete or restrict its use. Specifically:
| Right | What it means |
|---|---|
| Access | Request a copy of the data we hold about you. |
| Rectification | Ask us to correct information that is inaccurate or incomplete. |
| Erasure | Request deletion of your data where we no longer need it. |
| Restriction | Limit how we process your data while a dispute is resolved. |
| Portability | Receive your data in a structured, machine-readable format. |
| Objection | Object to processing based on legitimate interests. |
| Withdraw consent | Revoke permission for analytics or marketing cookies at any time. |
How to exercise your rights
Send any request regarding your personal data to [email protected]. Include enough detail for us to locate your information — the email address you used, the approximate date of contact, or the subject of your message. We will respond within 30 days.
If you believe we have not handled your data correctly, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. The OAIC is Australia's independent data protection authority and can investigate privacy concerns.
How long we keep your data
We retain personal information only as long as necessary for the purpose it was collected. Contact-form submissions are kept for two years unless you request earlier deletion. Server logs and anonymised analytics are kept for one year. Once the retention period ends, data is securely deleted.
Protection of minors
This site is intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under that age. If you believe we have inadvertently received data from a minor, contact us immediately at [email protected] and we will delete it.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or in applicable law. The date at the bottom of this page shows when it was last revised. Significant changes will be posted prominently on the site.
Contact us
Questions about this privacy policy or about how your data is handled should be sent to [email protected]. We aim to respond within 48 hours.
Last updated: January 2026
Disclaimer: fam-casino.com is an independent information portal. We do not operate a casino, take bets or organise gambling. Access to this site is restricted to individuals 18+ in accordance with Australian law. If you need help with gambling, contact the National Gambling Helpline on 1800 858 858 or visit betstop.gov.au.